Product Returns and Exchanges

Need to return or exchange an item? Look up your order below and click CHECK STATUS to start the process. You can also log in to your account to initiate a return.

If you have any questions, please e-mail Customer Service or call us at 800-835-0919. Click here for more information.

Please note: All Certified items must be returned with the Certificate to be processed.

What is your return policy?

If for any reason you are not 100% satisfied with your purchase within 30 days of receipt, you may return any unused merchandise for a refund, credit or exchange (minus shipping & handling). Merchandise returned must be in its original condition and credit is subject to merchandise being reviewed by our Quality Assurance Specialists. Merchandise that is damaged or altered in any way by a jeweler other than RS Pure cannot be returned. A merchandise credit will be issued if merchandise received as a gift is returned by the recipient. We may deduct a $4.95 return shipping fee from your return.

Note: Items purchased for the holidays (10/1/23 or later) may be returned until January 31, 2024

What should I do if my order arrives damaged or incomplete?

E-mail Customer Care or call us at 800-493-2808. We will advise you on how to return/rectify the specific issue you may have.

What is your return policy for international orders?

If for any reason you are not satisfied with your purchase, please contact us at or 800-493-2808. Please mention "International" in the email subject line. We will provide you with further instructions on where returns should be shipped and the amount you will be refunded. Refund amounts for returned items will be credited to you in U.S. dollars in the same amount that you paid for the item.