Customer Care FAQ
We're here to make your shopping experience a happy one! From browsing our inspired collection to easy ordering to delivery of jewelry you're going to love, we want everything to be perfect. If you have any questions or need help with an order, chances are you can find the answer below..
How do I contact RS Pure?
You can contact Customer Care online, call us 24/7 at 800-493-2808 or email us at customercare@rspure.com
Order Status
Please click here to view your order history. If you have your email address and password, you can sign in and view the history of all your orders. If you don't have an account, you can enter your order number and the zip code of your ship-to address to see the status of your order.
Domestic Shipping and Handling
You’ll find complete delivery and shipping details on our delivery page
Free Shipping
- Standard Shipping
- 3‐5 Business Days
Express Delivery
- $12.95 to Shipping Total
- 2 Business Days
- Order by 1pm EST, Mon‐Fri
Overnight Delivery
- $20.95 to Shipping Total
- 1 Business Day
- Order by 1pm EST, Mon‐Fri
Expedited Shipping Rates and Delivery Days
Express Delivery: $12.95
Overnight Delivery: $20.95
Monday
Order by 1pm EST, Monday
Express Delivery: Get It Wednesday
Overnight Delivery: Get It Tuesday
Tuesday
Order by 1pm EST, Tuesday
Express Delivery: Get It Thursday
Overnight Delivery: Get It Wednesday
Wednesday
Order by 1pm EST, Wednesday
Express Delivery: Get It Friday
Overnight Delivery: Get It Thursday
Thursday
Order by 1pm EST, Thursday
Express Delivery: Get It Monday
Overnight Delivery: Get It Friday
Friday
Order by 1pm EST, Friday
Express Delivery: Get It Tuesday
Overnight Delivery: Get It Monday
Saturday or Sunday
Order Saturday or Sunday
Express Delivery: Get It Wednesday
Overnight Delivery: Get It Tuesday
Payment
We accept MasterCard, Visa, American Express, Discover, Apple Pay, and Affirm. Gift Certificates and merchandise credits may also be used as payment.
RS Pure also accepts PayPal from U.S. based paypal accounts for orders shipped within the United States.
Email Subscription
Subscribe to our email and receive special website offers – sign up in the footer of our site! You can also unsubscribe from email or update your email address.