Customer Care FAQ

We're here to make your shopping experience a happy one! From browsing our inspired collection to easy ordering to delivery of jewelry you're going to love, we want everything to be perfect. If you have any questions or need help with an order, chances are you can find the answer below..

How do I contact RS Pure?

You can contact Customer Care online, call us 24/7 at 800-493-2808 or email us at

Order Status

Please click here to view your order history. If you have your email address and password, you can sign in and view the history of all your orders. If you don't have an account, you can enter your order number and the zip code of your ship-to address to see the status of your order.

Domestic Shipping and Handling

You’ll find complete delivery and shipping details on our delivery page

Free Shipping

  • Standard Shipping
  • 3‐5 Business Days

Express Delivery

  • $12.95 to Shipping Total
  • 2 Business Days
  • Order by 1pm EST, Mon‐Fri

Overnight Delivery

  • $20.95 to Shipping Total
  • 1 Business Day
  • Order by 1pm EST, Mon‐Fri

Expedited Shipping Rates and Delivery Days

Express Delivery:  $12.95
Overnight Delivery:  $20.95


Order by 1pm EST, Monday

Express Delivery: Get It Wednesday
Overnight Delivery: Get It Tuesday


Order by 1pm EST, Tuesday

Express Delivery: Get It Thursday
Overnight Delivery: Get It Wednesday


Order by 1pm EST, Wednesday

Express Delivery: Get It Friday
Overnight Delivery: Get It Thursday


Order by 1pm EST, Thursday

Express Delivery: Get It Monday
Overnight Delivery: Get It Friday


Order by 1pm EST, Friday

Express Delivery: Get It Tuesday
Overnight Delivery: Get It Monday

Saturday or Sunday

Order Saturday or Sunday

Express Delivery: Get It Wednesday
Overnight Delivery: Get It Tuesday


We accept MasterCard, Visa, American Express, Discover, Apple Pay, and Affirm. Gift Certificates and merchandise credits may also be used as payment.

RS Pure also accepts PayPal from U.S. based paypal accounts for orders shipped within the United States.

Email Subscription

Subscribe to our email and receive special website offers – sign up in the footer of our site! You can also unsubscribe from email or update your email address.